Refunds & Cancellations

Damaged, melted or incorrect orders

If your box arrives damaged, melted, or is not what you ordered, we will replace it or refund it in full. Send us a photograph of the box within 48 hours of delivery, along with your order number, and we will arrange it.

You do not need to send the original box back to us, and you are not charged delivery on a replacement.

Orders that do not arrive

If a parcel is not delivered within 7 working days, tell us and we will either resend it or refund it in full. That is your choice, not ours.

Cancellations

Orders go into production as soon as they are placed, so an order cannot be cancelled once it has been confirmed at checkout.

If we cannot fulfil an order — a flavour sells out, a pin code turns out to be unserviceable, or a price is listed in error — we will cancel it ourselves and refund you in full. We will always tell you before we do.

Change of mind

Chocolate is a perishable food product and boxes are sealed, so we cannot accept a return simply because you changed your mind. This does not affect anything above: a box that arrives damaged, melted, wrong or late is always covered.

Refund timings

Approved refunds are sent back to the original payment method within 7 working days. Your bank may take a few days more to show it.

Write to itishpande21@gmail.com or call +91 88792 90298, quoting your order number.